Thursday, December 7, 2023

How Swapcard’s Crew Keep Related By Upskilling From Inside

Swapcard’s Upskilling Success Story

Swapcard is an occasion and group platform that helps anybody to arrange sensible and digital-first occasions, with out tech complications. The corporate is dedicated to creating significant connections that develop into genuine, long-lasting relationships for each their purchasers and their workers.

With 200+ group members working remotely throughout 9 firm entities, Swapcard is rising globally. The group recognises that Studying and Improvement is vital to worker tenure, and encourages colleagues to develop and thrive by studying collectively.

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The Swapcard Crew

  • Lala Edwards, Head of Studying and Improvement
  • Natalia Abril, Head of Affect
  • Rafaëlle Stavisky, Individuals and Office Expertise Supervisor
  • Alexandre Mercier, CISO
  • Nikolina Tukic, High quality & Insights Supervisor


Making Studying Accessible To All Staff

Swapcard has skilled fast development in the previous few years. The group acknowledges that it should nurture that development with Studying and Improvement alternatives to retain workers. “Issues are at all times altering,” says Lala Edwards, Head of World L&D. “We have to stay agile and have entry to studying when and the place we want it.”

Swapcard’s purpose is to empower groups and people to take their growth into their very own palms. “Curiosity is one in all our largest values at Swapcard,” says Rafaelle Stavisky, Individuals and Office Expertise Supervisor. “Each worker has a studying funds, and we intention to reward and acknowledge workers who actively develop themselves.”

The group advocates for workers to be autonomous in diagnosing their very own studying wants and attaining information from in-house consultants to assist fill talent gaps whereas leaning on managers for assist.

However for this decentralized studying method to work, Swapcard knew they wanted to standardize their processes and make it simple for folks to be taught from and educate one another. The group confronted three most important challenges with their earlier studying resolution:

  1. An absence of 1 supply of fact and course of standardization. Swapcard did not have a single supply of fact for obligatory coaching. As Alexandre Mercier, Chief Data and Safety Officer (CISO) explains, “Issues had been very guide: we had spreadsheets all over, and this made it troublesome to trace and measure course progress and engagement.”
  2. Siloed information and communication throughout departments. As Swapcard grew, departments had been working in silos, resulting in confusion, counterproductive work, and an incapability to leverage transversal information. That they had totally different practices and processes to do the identical issues throughout departments.
  3. A reliance on reside conferences and coaching. For coaching, and onboarding particularly, the group relied on reside conferences and documentation saved in Notion. For a corporation working throughout many time zones, this grew to become unmanageable.

Swapcard wanted to alter their method. That is after they discovered the right resolution for them: upskilling from inside by asynchronous collaborative studying.

Answer: Leveraging Inner Information To Upskill From Inside

Swapcard understood that they wanted to implement a Studying Administration System early on to keep away from disorganization and create a single supply of fact. That is after they found 360Learning—and the potential to upskill from inside.

The primary aggressive benefit of 360Learning was the flexibility to decentralize course creation, create studying paths for workers, and prepare folks asynchronously. As Marie Guilermin, Buyer Assist Associate at 360Learning says, “Swapcard is greater than only a consumer to us—they seem to be a companion, and we have now developed a robust relationship based mostly on belief.”

The collaborative studying method has enabled us to create a people-led system, linking groups and the broader group to thrive and be taught from each other.
– Lala Edwards, Head of Studying and Improvement

Right here, the group highlights 4 key advantages of 360Learning which have remodeled the best way folks upskill at Swapcard.

Swapcard's Upskilling Success Story

Creating A Single Supply Of Reality

Since adopting 360Learning, the Swapcard L&D group has been in a position to construct a single supply of fact for obligatory coaching: onboarding, compliance, and efficiency evaluations. It has additionally streamlined their buyer coaching. Staff now have one place the place they’ll create and take coaching, and share it with different groups.

Swapcard can be in a position to assist clients by providing full product coaching packages and accreditation. The platform has allowed them to create clearer processes, have elevated visibility after all completion and satisfaction charges, and drive higher group collaboration.

Having a centralized place for coaching programs has additionally enabled Swapcard to standardize their onboarding course of. “New recruits profit from a constant onboarding expertise,” says Lala. “It additionally saves onboarders time by reducing the variety of one-to-one conferences, while additionally enhancing ramp up time-to-autonomy within the firm.”

Making a single supply of fact for coaching has been instrumental in setting the foundations for decentralized studying at Swapcard. Learn on to listen to how 360Learning’s authoring device has enabled Swapcard to have interaction their workers to change into course authors.

Onboarding utilizing 360Learning may be very simple; our new joiners obtain an computerized electronic mail which supplies them entry to all onboarding movies, for instance, a message from our CEO, an introduction to every of our departments, and a few safety tips to comply with. It makes it seamless and easy each for us and the brand new joiner.
– Rafaëlle Stavisky, Individuals and Office Expertise Supervisor

Empowering Groups With Decentralized Studying

At Swapcard, individuals are inspired to take possession of their studying and growth and share their experience with their friends. As Lala explains, 100% of workers are authors on the platform: this helps them to advertise a collaborative studying tradition, while additionally saving the L&D group time.

“We now have a studying committee, consisting of members of departments that contribute most to inner and exterior coaching,” says Lala. “We get collectively and talk about our initiatives and share studying with each other.”

As Head of World L&D, Lala gives steering to authors on find out how to project-manage course creation in a group however would not dictate the content material. “360Learning hosts course templates and steering on find out how to create content material for our groups,” says Alexandre. “We will then ship the coaching to our teammates and monitor attendance and scores.”

As Lala explains, this can be a wonderful means for folks to collaborate and helps distribute the workload throughout group members. “We belief our workers to create studying experiences which might be pertinent and related to groups and the corporate.”

This decentralized method is working very effectively for Swapcard: 20% of authors have contributed to course content material, which is considerably greater than the common benchmark, which hovers at round 3%. Lala additionally sees a 98% course satisfaction charge.

One other profit Swapcard has leveraged with 360Learning? The power to coach their workers asynchronously.

Thanks to 360Learning, Swapcard gained the ability to train their employees asynchronously.

Paving The Means For Asynchronous Studying

Earlier than 360Learning, Swapcard relied closely on reside conferences for a lot of their coaching and onboarding. As a remote-first firm with a distributed workforce, it grew to become more difficult to schedule reside conferences throughout totally different time zones.

With 360Learning, Swapcard is now in a position to supply asynchronous studying. “Individuals can be taught in their very own time, and it permits us to coach our groups on a worldwide scale,” says Alexandre.

As Rafaelle says, “For us, asynchronous studying is the one means we will work.” The benefit of a studying platform like 360Learning is that learners can nonetheless collaborate with their friends with out the necessity to arrange reside conferences. “Individuals can ask questions on components of the course they usually can upvote solutions,” says Nikolina Tukic, High quality and Insights Supervisor.

And as Natalia Abril, Head of Affect provides, “This offers us the chance to have open dialogue with our friends and helps us to know the constructive impression collaborative studying can have on our group.”

Rising Engagement By means of Helpful Product Options

The Swapcard group makes use of a lot of 360Learning product options to extend program engagement and effectivity. These embody:

Studying paths – 360Learning makes it simple to construct and assign studying paths which might be personalised—with out the headache that comes with enrolling folks individually and assigning due dates.

Dialogue discussion board – The dialogue discussion board permits learners to ask questions and supply suggestions on programs. “As a course creator, the flexibility to collaborate instantly within the course even as soon as it has been revealed may be very useful,” says Alexandre. “This ensures that suggestions might be collected on the supply and utilized the place it is related.”


By leveraging Swapcard’s inner consultants and inspiring information sharing throughout the group, the group has been in a position to standardize and scale their worker and buyer coaching with demonstrable outcomes. These embody:

  • 100% of workers are authors on the platform, with 20% actively contributing to programs (360Learning’s benchmark is 3% worker contribution)
  • 98% course satisfaction charge
  • 98% relevance rating on programs

As Natalia explains, “I see 360Learning as an evolution of the peer-to-peer studying tradition we have at all times had. At Swapcard, having the humility and open-mindedness to acknowledge how a lot we will be taught from one another has been a robust pillar of our firm’s DNA. By including better-suited instruments like 360Learning to this expertise, we will recognize the significance of studying and rising collectively.”

The Future: Upskilling From Inside To Enhance Worker Tenure

As Lala explains, this yr, the group goes to give attention to upskilling from inside to extend worker tenure. “We would like our workers to be way more concerned within the growth of their teammates, and that begins with participating leaders. We will roll out management coaching to assist assist our managers and their group members.”

360Learning will proceed to champion Swapcard on their journey, serving to the group to construct impactful worker profession paths the place everybody can upskill from inside.

Wish to see comparable outcomes? Get a customized demo to learn the way 360Learning may help your group obtain smarter and extra impactful L&D.

eBook Release: 360Learning


360Learning is the training platform powered by collaborative studying. Upskill from inside to speed up inner mobility and ship related coaching at scale with our easy-to-use, award-winning authoring device.

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